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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
What can I expect to see as a new CommUnityCare MyChart User?
Where can I view my hearing and vision test results?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments
  • View & cancel appointments
  • View your health summaryd
  • View test results
  • View & print immunization records
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

If you wish to access your medical record via MyChart, you can sign up during your next office visit. Just ask your nurse. You can use the activation code provided on your After Visit Summary. The activation code will enable you to log in and create your own username and password.

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Who do I contact if I have further questions?

You may e-mail us at  CUCMyChartSupport@communitycaretx.org , or you can call our MyChart Patient Support Line at 512-978-8884.

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What can I expect to see as a new CommUnityCare MyChart User?

Here is what you can expect to see from our electronic medical record system under "My Medical Record" in your CommUnityCare MyChart:

  • Test Results
  • Immunizations-Current and past immunizations
  • Medications
  • Preventative Care
  • Allergies
  • Current Health Issues-Current information and past chronic or serious health conditions

This information will be limited from the time you had your first appointment using our new EMR system.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-3 days.

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Where can I view my hearing and vision test results?

You can view your hearing and vision results in the After Visit Summary (AVS) of the appointment. Navigate to Visits > Upcoming and Past Visits Summaries and click on the Appointment Date or Description to view the Appointment Details. You can download or send a summary of the visit by clicking on the appropriate icon in the Actions column.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your clinic. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit..

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our clinics to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

Please note the following age range limitations for Proxy MyChart access. These age range limitations do not affect any legal right you have to access your child’s record by other means. To request a copy of your child’s record, contact your child’s primary care clinic or download the Release of Information form.

  • AGES 0-13: You will be granted full access to your child’s MyChart record.
  • AGES 14-17: Minors have the right to consent to certain health care without parental consent under the Texas Family Code.  HIPAA requires the physician to maintain the confidentiality of the care provided to a minor under those conditions. Proxy access for patients in this age group will provide parental access to include the following areas:
    • Appointment scheduling
    • Clinical messaging
    • Immunization records
    • Lab Results
    • Billing Summaries
  • AGES 18: You will no longer have access to your child’s MyChart record.
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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 512-978-8884 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at  CUCMyChartSupport@communitycaretx.org  and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Your privacy is of the utmost importance to us. CommUnityCare will use your confidential medical information in order to provide you health care services. CommUnityCare will, at all times, maintain your confidential information in strict confidence and will not disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review CommUnityCare’s Notice of Privacy Practices for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyChart that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart on your computer, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyChart. You will be automatically logged out of the MyChart mobile app if the app remains idle for 10 minutes. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email us at  CUCMyChartSupport@communitycaretx.org  or you can call our MyChart Patient Support Line at 512-978-8884.

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